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Contact Information

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  • All loan disputes or requests for information must use the following address to assert an error or request loan information.
    Your request must include the name on the account, sufficient information that enables Western Bank to identify your
    account, and an explanation of the error you believe has occurred.
    5701 82nd Street
    Lubbock, TX 79424

  • Western Bank is chartered under the laws of the state of Texas and by state law is subject to regulatory oversight by the
    Texas Department of Banking. Any consumer wishing to file a complaint against Western Bank should contact the
    Texas Department of Banking by contacting the Department through one of the means indicated below:
    Western Bank
    Texas Department of Banking
    2601 N. Lamar Blvd., Suite 300
    Austin, TX 78705-4294
    Telephone: 1-877-276-5554 (toll free)
    Fax: 1-512-475-1313
    E-mail: consumer.complaints@dob.texas.gov
    Consumers Wishing to File a Dispute or request Information Directly